Our Company
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Hotel (UK) is an independent luxury boutique hotel based centrally in Luton,
Bedfordshire close to London Luton
International Airport.
Our Vision
Our
vision is to exceed expectation by entirely satisfying our guests. We are
devoted to ensuring we constantly improve to become the very best hotel in
Luton & surrounding areas.
Our Mission
Our
mission is to provide accommodation, service and guest amenities of four star
level at three star prices.
Our Philosophy
All
of us here at the Icon genuinely take pride and honestly care about the needs
of our guests. By recruiting like-minded staff adopting this philosophy, taking
the very best care of those who choose to stay with us comes naturally.
Team Icon
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team members take pride & are devoted to their profession. Each member supports
a fellow in their roles to provide our customers with the highest standard
possible thus ensuring we achieve our mission. Emphasis is given to sharing of
responsibility through this teamwork. By working together as colleagues and by
treating each other with mutual respect and trust this will contribute to the Icon’s
overall success.
Leadership
We
will be an innovative leader in the local hotel industry and will continually
improve products and services.
Honesty
We
will maintain integrity, fairness and honesty in both our internal and external
relationships and will never post false comments on third party websites.
The Community
We
are proud to be a part of Luton and will actively participate in assisting and improving
the community.